FAQ

Is Saphir quality different from other companies?
Saphir focuses on consistent materials and clear product information. Every piece is stainless steel with a real 18K gold or 925 silver plating, and every product page lists the exact material and stone type so you know exactly what you're getting. We do not manufacture in-house; we work with trusted manufacturing partners and fulfill every order from a U.S. facility. If you have questions about a specific item, contact us and we can provide more information.

Is Saphir a legitimate brand?
Yes. Saphir is a U.S.-based jewelry brand operating out of Houston, Texas. We process orders in the United States and fulfill them through a U.S. facility. Our store uses secure checkout, transparent materials, and clear policies. Customer support is accessible at support@shopsaphir.co, Monday to Friday, 9am to 5pm.

What is Saphir jewelry made of?
Saphir jewelry is built on a stainless steel base, plated in real 18K gold or 925 silver. Stainless steel is what makes it waterproof and hypoallergenic, something solid precious metal alone can't do. Every product page lists the exact plating and stone type so you know exactly what you're selecting.

What are the stones made of?
Saphir stones are premium lab-created diamond simulants, high-clarity cubic zirconia (CZ) precision-cut for brilliant sparkle and fire. We label every listing honestly so you always know exactly what stone you are buying.

Where are Saphir products made?
Saphir designs are produced by trusted manufacturing partners and fulfilled from a U.S. facility for reliable delivery. Material and product details are listed clearly on each product page so customers always know what they're receiving.

Is Saphir jewelry waterproof?
Yes. Saphir jewelry is waterproof and sweatproof. Wear it in the shower, at the gym, in the pool, or in the ocean without worrying about it.

How should I store and care for Saphir jewelry?
Rinse with fresh water after salt or chlorine exposure and polish with a soft, dry cloth to keep it looking new. Store items separately to help prevent scratches. No need to take it off for the shower, gym, or pool, Saphir jewelry is built to handle daily wear.

Will my jewelry tarnish or lose shine?
No. Saphir jewelry is tarnish-resistant and built to keep its shine through daily wear, backed by our lifetime guarantee. Regular rinsing and polishing keeps it looking its best.

Does Saphir jewelry turn skin green?
No. Saphir jewelry is hypoallergenic, nickel-free, and lead-free, so it's safe for sensitive skin and won't turn green with normal wear. If you have concerns about sensitivity, contact us for guidance.

Do you sell solid gold?
No. Saphir jewelry is stainless steel plated in real 18K gold or 925 silver, not solid gold. Every product page lists the exact material so you know exactly what you're selecting.

What is your return policy?
You can return your Saphir piece within 30 days of delivery, whether you are simply not happy with it or it arrived defective. Items must be unworn and in their original packaging, with proof of purchase. For change-of-mind returns we provide a free prepaid return label; if an item arrives defective or we sent the wrong one, we cover it. Email support@shopsaphir.co with your order number to start a return.