Contact information

We're here to help with anything you need — whether it's a question about your order, a return, or simply learning more about our pieces. Here's how to reach us and what to expect when you do.

Email Support

support@shopsaphir.co

Email is the best and fastest way to reach our team. We monitor this inbox Monday through Friday, 9AM–5PM CT, and aim to respond to all inquiries within 2 business days. For return requests, please email us here first before sending anything back — we must authorize all returns in advance.

Phone Support

+1 (281) 832-8848

Available Monday–Friday, 9AM–5PM CT. If you reach our voicemail, please leave your name, order number, and a brief description of your question. We'll return your call within 1 business day.

Mailing Address

Saphir
1602 Shadybrook Dr
Houston, TX 77094
United States

Note: This is our mailing and operations address — not a retail or walk-in location. Please do not send returns to this address without first receiving written authorization from our team. Unauthorized returns will be refused and returned to sender. Email us at support@shopsaphir.co for return instructions.

What to Include in Your Message

To help us resolve your issue as quickly as possible, please include the following in your initial email or message:

  • Your full name as it appears on your order
  • Your order number (found in your confirmation email)
  • A clear description of your question or issue
  • Photos if your inquiry involves a damaged, defective, or incorrect item

The more detail you provide upfront, the faster we can help.

Common Reasons to Contact Us

  • Order status or delivery tracking questions
  • Initiating a return for a defective or imperfect item
  • Lifetime Guarantee claims on stainless steel pieces
  • Reporting a damaged or missing package
  • Modifying or cancelling an order (within 24 hours of placement)
  • Product questions — materials, care instructions, sizing
  • Wholesale or bulk order inquiries
  • General feedback and suggestions

Our Policies

Before reaching out, you may find your answer in one of our policy pages: