Privacy policy

Last Updated: June 5, 2026

Introduction

Saphir ("we," "us," or "our") operates the online store located at shopsaphir.co (the "Site"). We take your privacy seriously. This Privacy Policy describes what personal information we collect, how we use and protect it, who we share it with, and what rights you have over your data.

By accessing or using our Site or placing an order with us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with these practices, please do not use our Site.

Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you browse our Site.

Information you provide:

  • Contact and identity information: First and last name, email address, phone number, billing and shipping address.
  • Payment information: Credit and debit card details, processed securely through Shopify Payments. We do not store or have access to full card numbers — all payment data is handled by our PCI-compliant payment processor.
  • Order information: Products purchased, order history, and transaction details.
  • Communications: The content of messages, emails, or inquiries you send to us, including return requests and customer support communications.
  • Account information: If you create an account on our Site, your username, password (encrypted), and saved address information.

Information collected automatically:

  • Device and browser data: IP address, browser type and version, operating system, and device identifiers.
  • Usage data: Pages visited, time spent on site, links clicked, referring URLs, and navigation paths through our Site.
  • Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze traffic (see our Cookies section below).

How We Use Your Information

We use the information we collect for the following purposes:

  • Order fulfillment: To process, package, and ship your orders, and to send order confirmations and tracking information.
  • Customer support: To respond to your questions, process returns, and resolve issues with your orders.
  • Account management: To manage your account and provide a personalized shopping experience.
  • Fraud prevention and security: To detect, investigate, and prevent unauthorized access, fraudulent orders, and other harmful activity.
  • Legal compliance: To meet applicable legal, regulatory, and tax obligations.
  • Marketing communications: To send promotional emails, product updates, and special offers — only to customers who have opted in. You may opt out at any time by clicking "Unsubscribe" in any marketing email or contacting us directly.
  • Site improvement: To understand how visitors use our Site and to improve its content, design, and functionality.

We will only use your information for the purposes stated above and will not use it in a manner inconsistent with this policy without first notifying you.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only as strictly necessary to operate our business:

  • Shopify Inc.: Our ecommerce platform provider. Shopify processes orders, stores data, and enables the operation of our online store. You can review Shopify's privacy practices at shopify.com/legal/privacy.
  • Payment processors: To securely authorize and process payment transactions.
  • Shipping carriers: (USPS, UPS, FedEx, and others) to fulfill and deliver your orders. Your name, address, and order details are shared with carriers as necessary.
  • Analytics providers: Such as Google Analytics, to help us understand Site traffic and usage patterns. These providers collect data in aggregated, anonymized form where possible.
  • Legal and regulatory authorities: When required by applicable law, court order, or government authority, or when we believe disclosure is necessary to protect the rights and safety of Saphir, our customers, or the public.
  • Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Site. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Site.

We use cookies for the following purposes:

  • Essential cookies: Required for the Site to function (e.g., your shopping cart, checkout session, login state). These cannot be disabled without breaking core functionality.
  • Analytics cookies: Help us understand how visitors navigate our Site so we can improve it.
  • Marketing cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. Most browsers also allow you to clear existing cookies. For more information on managing cookies, visit allaboutcookies.org.

Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes described in this policy, comply with our legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

Order records are typically retained for a minimum of 7 years in accordance with applicable tax and accounting laws.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right of access: Request a copy of the personal information we hold about you.
  • Right to correction: Request that we correct inaccurate or incomplete data.
  • Right to deletion: Request that we delete your personal data, subject to legal retention requirements.
  • Right to restriction: Request that we limit how we process your data in certain circumstances.
  • Right to portability: Request that your data be transferred to you or another party in a structured, machine-readable format.
  • Right to opt out of marketing: Unsubscribe from marketing communications at any time.
  • Right to lodge a complaint: File a complaint with a relevant data protection authority in your jurisdiction.

To exercise any of these rights, contact us at support@shopsaphir.co. We will respond within 30 days of receiving your request.

California Residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete it, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at support@shopsaphir.co.

Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. Our Site is hosted on Shopify's enterprise-grade infrastructure, and all payment transactions are encrypted using industry-standard SSL/TLS protocols.

However, no method of internet transmission or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Children's Privacy

Our Site is not intended for or directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately at support@shopsaphir.co and we will take prompt steps to delete that information.

Third-Party Links

Our Site may contain links to external third-party websites that are not operated by Saphir. We have no control over and take no responsibility for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit before providing any personal information.

International Visitors

Our Site is operated from the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country. By using our Site, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy regularly. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@shopsaphir.co
Phone: +1 (281) 832-8848
Hours: Monday–Friday, 9AM–5PM CT
Mailing address: Saphir, 1602 Shadybrook Dr, Houston, TX 77094, United States