Refund policy
Last updated: July 11, 2026
Overview
At Saphir, we want you to feel completely confident in your purchase. If something is not right, this policy explains your options. It covers our 30-day returns, return shipping, refunds, and our Lifetime Guarantee on stainless steel pieces.
30-Day Returns
If you are not happy with your Saphir piece, or it arrives with a defect, you can return it within 30 days of delivery for a refund. To qualify, the item must be returned unworn, in its original condition, and in its original packaging, with proof of purchase.
How to start a return
Email us at support@shopsaphir.co with the subject line "Return Request, Order #[Your Order Number]" and include your name, order number, and the reason for your return. For a defect, please add clear photos. Please wait for return authorization before shipping anything back. Unauthorized returns are refused and returned to sender at your expense. We respond within 2 business days with instructions.
Return shipping
Returns are free. Once we authorize your return, we will email you a prepaid return shipping label, whether it is a change of mind or a defect. We recommend using the label we provide so your return is fully trackable.
Return address
Saphir Returns Department
3140 Dyer St
PO Box 3404
Dallas, TX 75205
United States
Please send returns by USPS. This is a PO Box, and UPS and FedEx cannot deliver to it.
Refunds
Once we receive and inspect your return, we will email you the approval status and issue any approved refund to the original payment method used at checkout. Please allow up to 10 business days for the credit to appear, depending on your bank or card issuer. We never charge restocking fees. You receive a full refund of the item price you paid.
Damaged on arrival
If your order arrives visibly damaged, photograph the item and the outer packaging, then email us at support@shopsaphir.co within 48 hours of delivery with your order number and photos so we can make it right and, if needed, file a carrier claim.
Wrong item received
If we made a mistake and you received the wrong item, email us at support@shopsaphir.co with your order number and a photo of what you received. We will send you a prepaid label to return the wrong item and get the correct item to you at no additional cost.
Order never arrived
If your order never arrives, or tracking shows it as delivered but you never received it, email us at support@shopsaphir.co with your order number. We will work with the carrier to locate your package, and if it cannot be located, we will send a replacement or issue a full refund.
Lifetime Guarantee on stainless steel pieces
Separate from returns, every Saphir stainless steel piece is backed by a Lifetime Guarantee. It covers manufacturing defects in materials and craftsmanship, and it covers rust or tarnishing from normal water exposure, because our stainless steel pieces are built to be waterproof. If a covered issue ever develops, contact us at support@shopsaphir.co to start a claim before sending anything back. The guarantee does not cover normal wear, scratches, accidental damage, loss, deliberate misuse, or third-party modifications, and it applies to the original purchaser. See our Warranty Policy for full details.
Exchanges
We handle exchanges as a return plus a new order: start a return using the process above, and place a new order for the item you would prefer. The two are processed independently.
Questions?
Email: support@shopsaphir.co. Hours: Monday to Friday, 9AM to 5PM CT. Response time: within 2 business days.