Return Policy
The short version
- Something wrong with it? A defect, the wrong item, the wrong size sent, or damage in transit: we make it right on us, with a prepaid return label and a replacement or a full refund.
- Not the one for you? You have 14 days from delivery to send it back for store credit toward a different piece, or to exchange it for another size or color. You cover the return shipping.
- Every return needs authorization first. Email support@shopsaphir.co, we reply within 2 business days with the steps.
Defects and our mistakes: full refund or replacement, on us
Manufacturing defect, wrong item, wrong size sent, or damaged in transit: email support@shopsaphir.co within 14 days of delivery with your order number, clear photos, and a short description. Once we confirm it, we send a prepaid return label and either ship a replacement or refund the full item price to your original payment method, your choice. For transit damage, photograph the item and the outer packaging and contact us within 48 hours of delivery so we can file a carrier claim. Finish or plating problems that show up later are covered by our Lifetime Warranty, with no time limit.
Not the one for you: store credit or exchange within 14 days
Color reads differently in person, the width is not what you pictured, or you would rather have a different piece. You are not stuck with it. Within 14 days of delivery you can send it back for store credit for the full item price, or exchange it for another size or color of the same piece.
- Email us first with your order number, a few photos of the piece in hand, and a full explanation of what did not work. That lets us point you to a better fit before anything ships.
- Ship it back once we authorize it, by USPS, at your own cost. Keep the tracking number. Unauthorized returns are refused and returned to sender.
- Send it back complete: unworn, in its original condition and packaging, with the free chain that came with your order.
- Credit or exchange: after we receive and inspect it, we issue store credit for the full item price, usually within 3 business days. Store credit never expires. For an exchange, we ship the new size or color as soon as your return arrives.
No cash refunds for change-of-mind returns, and never a restocking fee.
Return address
Saphir Returns, 1602 Shadybrook Dr, Houston, TX 77094, United States.
Order never arrived
If your order never arrives, or tracking shows it as delivered but you never received it, email support@shopsaphir.co with your order number. We will work with the carrier to locate it, and if it cannot be located we will send a replacement or issue a full refund.
Questions?
Email: support@shopsaphir.co. Hours: Monday to Friday, 9AM to 5PM CT.