Return Policy

Return Period

You can return your item within 30 days of delivery.

Eligibility

We accept returns whether you are simply not happy with your piece or it arrived defective. Items must be unworn, in original condition, and in their original packaging, with proof of purchase.

How to start a return

Email support@shopsaphir.co with your order number to request authorization. Returns sent without prior authorization are not accepted. Return address: Saphir Returns, 3140 Dyer St, PO Box 3404, Dallas, TX 75205, United States. Please send returns by USPS. This is a PO Box, and UPS and FedEx cannot deliver to it.

Return shipping

Returns are free. Once we authorize your return, we will email you a prepaid return shipping label, whether it is a change of mind or a defect.

Refunds

After we receive and inspect your return, we will notify you of the approval status and process any approved refund to your original payment method. Please allow up to 10 business days for the credit to appear. We never charge restocking fees. You receive a full refund of the item price you paid.

Damaged on arrival

If your order arrives visibly damaged, photograph the item and the outer packaging, then email us at support@shopsaphir.co within 48 hours of delivery with your order number and photos so we can make it right and, if needed, file a carrier claim.

Wrong item received

If we made a mistake and you received the wrong item, email us at support@shopsaphir.co with your order number and a photo of what you received. We will send you a prepaid label to return the wrong item and get the correct item to you at no additional cost.

Order never arrived

If your order never arrives, or tracking shows it as delivered but you never received it, email us at support@shopsaphir.co with your order number. We will work with the carrier to locate your package, and if it cannot be located, we will send a replacement or issue a full refund.

Questions?

Email: support@shopsaphir.co. Hours: Monday to Friday, 9AM to 5PM CT.